Shipping
- • Orders before 14:00 dispatch the same business day.
- • Tracking is sent as soon as the parcel is scanned.
- • Standard delivery is usually 2–5 business days.
Deal Free shipping on battery and charger orders over £60
Fit help? SupportSupport essentials
Shipping, returns, and fit help made simple
Quick answers for delivery timing, returns, battery shipping rules, and compatibility checks before you order.
Returns
- • Unused items can be returned within 30 days.
- • Include the order number and original packaging.
- • Fault-based claims are handled under warranty terms.
Compatibility help
- • Share your scooter model, year, and current part label.
- • We verify voltage, connector type, and fit before purchase.
- • Workshops can request multi-model fit checks in one enquiry.
Battery delivery
- • Lithium batteries ship via certified hazardous-goods carriers.
- • Remote areas may need extra transit time.
- • PO boxes are not accepted for battery shipments.